Information and Entertainment System

Special Tool(s)

Preliminary Inspection

Before diagnosing or repairing the audio system, verify the audio system module(s) pass the network test.

DTC Chart(s)

NOTE: For SYNC related concerns, REFER to the SYNC Symptom Chart before connecting the scan tool and beginning DTC-based diagnostics.

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Audio Front Control Module (ACM) DTC Chart

Accessory Protocol Interface Module (APIM) DTC Chart

Front Controls Interface Module (FCIM) DTC Chart

Front Control/Display Interface Module (FCDIM) DTC Chart

Global Positioning System Module (GPSM) DTC Chart

Steering Column Control Module (SCCM) DTC Chart

Symptom Chart(s)

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Symptom Chart - General Audio System

Symptom Chart - Sound Quality

Symptom Chart - Satellite Radio

SYNC System

Pinpoint Tests

Pinpoint Test A: Poor Reception - AM/FM

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to System Operation - AM/FM Radio in Information and Entertainment System.

The RDS function allows the operator to choose which genre (category) of music to listen to. When the SCAN button is pressed, the ACM only stops at channels falling within the selected category. If no channel in the selected category is found, the ACM continues to scan without stopping. This may appear to be a reception issue, but it is actually due to the customer setting.

DTC Fault Trigger Conditions

PINPOINT TEST A: POOR RECEPTION - AM/FM

Pinpoint Test B: The Satellite Radio Is Inoperative, Has Poor Reception Or No Sound

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Digital signals are received by the satellite radio antenna and sent to the Audio Front Control Module (ACM), as the satellite radio receiver is built-in to the ACM.

When a satellite radio subscription is activated, the ESN of the built-in satellite receiver is associated with the VIN. As a result, the ACM cannot be swapped from one vehicle to another.

Obstructions to the antenna line of sight can affect reception, but this is considered normal operation. Possible obstructions include hills, tall buildings, tunnels, and being parked inside a garage. Be sure the vehicle is in a clear area, free of obstructions, before testing satellite radio reception.

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Obstructions to the antenna line of sight
• Satellite radio antenna
• Satellite radio antenna cable
• No channel found in the selected category
• Subscription status
• Satellite radio system concern
• ACM

Visual Inspection and Diagnostic Pre-checks

Verify that the satellite radio subscription has not expired.

PINPOINT TEST B: THE SATELLITE RADIO IS INOPERATIVE, HAS POOR RECEPTION OR NO SOUND

Pinpoint Test C: No Sound From All Speakers

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

When the ignition is in START, the ACM receives voltage on the START signal circuit. The ACM then mutes the speaker output to prevent voltage spikes from producing a popping noise through the speakers. However, a short to voltage on this circuit causes the ACM output to be continuously muted.

If a speaker circuit fault DTC is set in the ACM, the cause of the concern is a short to ground or short to voltage in an individual speaker circuit, which has caused the ACM overload protection to activate. If a speaker circuit fault DTC is present, refer to DTC Charts in this section.

Possible Sources
• Wiring, terminals, or connectors
• ACM

PINPOINT TEST C: NO SOUND FROM ALL SPEAKERS

Pinpoint Test D: The Steering Wheel Controls Are Inoperative Or Do Not Operate Correctly

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to System Operation - Steering Wheel Switch Function in Information and Entertainment System.

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Clockspring
• Steering wheel controls
• SCCM
• IPC

Visual Inspection and Diagnostic Pre-checks

Inspect the RH steering wheel switches for sticking condition.

PINPOINT TEST D: THE STEERING WHEEL CONTROLS ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY

Pinpoint Test E: The Audio Input Jack Is Inoperative Or Has Poor Sound Quality

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to Audio Input Jack Mode in Information and Entertainment System.

Possible Sources
• Wiring, terminals, or connectors
• Audio input jack
• APIM (vehicles with the SYNC system)
• ACM (vehicles without the SYNC system)

Visual Inspection and Diagnostic Pre-checks

Make sure the MP3 device is operating correctly.

PINPOINT TEST E: THE AUDIO INPUT JACK IS INOPERATIVE OR HAS POOR SOUND QUALITY

Pinpoint Test F: The Speed Compensated Volume Does Not Operate Correctly

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

Refer to System Operation - Speed Compensated Volume in Information and Entertainment System.

Possible Sources
• Speed compensated volume setting
• VSS signal concern
• Communication network concern
• ACM

Visual Inspection and Diagnostic Pre-checks

Verify the speedometer operates correctly.

PINPOINT TEST F: THE SPEED COMPENSATED VOLUME DOES NOT OPERATE CORRECTLY

Pinpoint Test G: The Audio System Does Not Operate Correctly From The FCIM

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

Refer to Component Description - FCIM in Information and Entertainment System.

DTC Fault Trigger Conditions

Possible Sources
• Communication network concern
• FCIM

PINPOINT TEST G: THE AUDIO SYSTEM DOES NOT OPERATE CORRECTLY FROM THE FCIM

Pinpoint Test H: No Sound From All SYNC Audio Sources (Bluetooth, USB, Audio Input Jack)

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to System Operation - SYNC System in Information and Entertainment System.

The APIM transmits left and right channel analog audio signals to the ACM. These signals include inputs from the USB port, the RCA jack, and a Bluetooth media device. If a USB mass storage device is used to play an audio file, the SYNC system only plays audio files that do not have DRM protection.

Possible Sources
• Wiring, terminals, or connectors
• ACM
• APIM

PINPOINT TEST H: NO SOUND FROM ALL SYNC AUDIO SOURCES (BLUETOOTH, USB, AUDIO INPUT JACK)

NOTICE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage the connector.

Pinpoint Test J: The FCDIM Is Inoperative Or Does Not Operate Correctly

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

Refer to Component Description - FCDIM in Information and Entertainment System.

Possible Sources
• Wiring, terminals, or connectors
• Communication network concern
• FCDIM

PINPOINT TEST J: THE FCDIM IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

Pinpoint Test K: The LF A-Pillar Tweeter Speaker Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

The ACM directs audio signals to the LF speakers in the form of a fluctuating AC voltage. The LF tweeter speaker and the LF door speaker share the same audio signal.

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Speakers

PINPOINT TEST K: THE LF A-PILLAR TWEETER SPEAKER IS INOPERATIVE

Pinpoint Test L: The RF A-Pillar Tweeter Speaker Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

The ACM directs audio signals to the RF speakers in the form of a fluctuating AC voltage. The RF tweeter speaker and the RF door speaker share the same audio signal.

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Speaker

PINPOINT TEST L: THE RF A-PILLAR TWEETER SPEAKER IS INOPERATIVE

Pinpoint Test M: The LF Door Speaker Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Speaker
• ACM

PINPOINT TEST M: THE LF DOOR SPEAKER IS INOPERATIVE

Pinpoint Test N: The RF Door Speaker Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Speaker
• ACM

PINPOINT TEST N: THE RF DOOR SPEAKER IS INOPERATIVE

Pinpoint Test O: The LR Door Speaker Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Speaker
• ACM

PINPOINT TEST O: THE LR DOOR SPEAKER IS INOPERATIVE

Pinpoint Test P: The RR Door Speaker Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Speaker
• ACM

PINPOINT TEST P: THE RR DOOR SPEAKER IS INOPERATIVE

Pinpoint Test Q: The LR Parcel Shelf Speaker Is Inoperative (Police Only)

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Speaker
• ACM

PINPOINT TEST Q: THE LR PARCEL SHELF SPEAKER IS INOPERATIVE (POLICE ONLY)

Pinpoint Test R: The RR Parcel Shelf Speaker Is Inoperative (Police Only)

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Speaker
• ACM

PINPOINT TEST R: THE RR PARCEL SHELF SPEAKER IS INOPERATIVE (POLICE ONLY)

Pinpoint Test S: All SYNC Services Features Are Inoperative Or Inaccurate (Traffic, Directions, And Information)

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to System Operation- SYNC System in Information and Entertainment System.

DTC Fault Trigger Conditions

Possible Sources
• Audio system concern
• Communication network concern
• Customer error
• Customer device
• APIM

PINPOINT TEST S: ALL SYNC SERVICES FEATURES ARE INOPERATIVE OR INACCURATE (TRAFFIC, DIRECTIONS, AND INFORMATION)

Pinpoint Test T: Voice Recognition Is Inoperative Or Does Not Operate Correctly, Or During A Phone Call, Poor Quality Or No Outgoing Audio Is Heard On The Outside Device

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to Voice Recognition in Information and Entertainment System.

DTC Fault Trigger Conditions

Possible Sources
• Insufficiently quiet vehicle
• Inadequate phone reception
• Wiring, terminals, or connectors
• Microphone
• APIM

PINPOINT TEST T: VOICE RECOGNITION IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY, OR DURING A PHONE CALL, POOR QUALITY OR NO OUTGOING AUDIO IS HEARD ON THE OUTSIDE DEVICE

Pinpoint Test U: Unable To Pair Bluetooth Device

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to System Operation - Bluetooth Mode in Information and Entertainment System.

Possible Sources
• Incompatible Bluetooth device
• Customer error
• Customer Bluetooth device
• APIM

PINPOINT TEST U: UNABLE TO PAIR BLUETOOTH DEVICE

Pinpoint Test V: The USB Port Is Inoperative Or Does Not Operate Correctly

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to System Operation - USB Audio Mode in Information and Entertainment System.

DTC Fault Trigger Conditions

Possible Sources
• USB cable and port
• Device conflict
• APIM

PINPOINT TEST V: THE USB PORT IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

Pinpoint Test W: The SYNC System Voice Or Tone Prompts, Text-To-Speech (TTS) Feature, Or Ringtones Are Inoperative Or Do Not Operate Correctly

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to System Operation - SYNC system and Voice Recognition in Information and Entertainment System.

Possible Sources
• Customer setting
• Wiring, terminals, or connectors
• ACM
• APIM

PINPOINT TEST W: THE SYNC SYSTEM VOICE OR TONE PROMPTS, TEXT-TO-SPEECH (TTS) FEATURE, OR RINGTONES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY

Pinpoint Test X: All SYNC Services Features Are Inoperative Or Inaccurate (Traffic, Directions, And Information)

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

Refer to System Operation - SYNC traffic, directions and information service in Information and Entertainment System.

Possible Sources
• Unregistered SYNC owner account
• Unregistered or expired SYNC Services subscription
• Unregistered mobile phone number
• Mobile phone being used not selected as "Active"
• SYNC Services server
• APIM
• GPSM
• Subscription expired

PINPOINT TEST X: ALL SYNC SERVICES FEATURES ARE INOPERATIVE OR INACCURATE (TRAFFIC, DIRECTIONS, AND INFORMATION)

Pinpoint Test Y: DTC U0140:00

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Network communication concern
• APIM
• GPSM
• BCM

PINPOINT TEST Y: DTC U0140:00

Pinpoint Test Z: DTC U0155:00

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Network communication concern
• ACM
• APIM
• FCIM
• FCDIM
• GPSM
• IPC

PINPOINT TEST Z: DTC U0155:00

Pinpoint Test AA: DTC U0184:00

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Network communication concern
• ACM
• FCDIM

PINPOINT TEST AA: DTC U0184:00

Pinpoint Test AB: DTC U0253:00

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Network communication concern
• ACM
• APIM
• FCDIM

PINPOINT TEST AB: DTC U0253:00

Pinpoint Test AD: DTC U0256:00

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Network communication concern
• ACM
• FCIM
• FCDIM

PINPOINT TEST AD: DTC U0256:00

Pinpoint Test AE: DTC U0257:00

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Network communication concern
• ACM
• APIM
• FCIM
• FCDIM

PINPOINT TEST AE: DTC U0257:00

Pinpoint Test AF: DTC U3003:16

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

Possible Sources
• Wiring, terminals, or connectors
• Charging system concern
• Module concern

PINPOINT TEST AF: DTC U3003:16

Pinpoint Test AG: DTC U3003:17

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

Possible Sources
• Charging system concern
• Module concern

PINPOINT TEST AG: DTC U3003:17

Pinpoint Test AH: Poor Sound Quality From One Or More Speakers (Not All Speakers)

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130, Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

The Audio Front Control Module (ACM) sends audio signals to the speakers in the form of AC voltage. A poor sounding speaker can be due to unsecured fasteners or loose trim panels.

• Door map pocket for contents that can rattle (if applicable)
• Speaker grille
• Trim panel(s) and fasteners
• Door pull cup attachments
• Door switch bezel
• Any stowage compartments including cup holders
• Package tray (if applicable)

Possible Sources
• Wiring, terminals, or connectors
• Speaker
• Loose trim panel fasteners
• Loose trim panels
• Loose speaker grille
• Loose harnesses
• Loose items in storage areas
• Loose harness fasteners
• Loose door and handle lock components

Visual Inspection and Diagnostic Pre-checks

Inspect around the suspect area for any possible rattle conditions such as:

PINPOINT TEST AH: POOR SOUND QUALITY FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)

Pinpoint Test AI: The Clock Does Not Operate Correctly

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

The FCDIM contains the master clock software and displays the date/time data information on the FCDIM display.

Possible Sources
• FCDIM

PINPOINT TEST AI: THE CLOCK DOES NOT OPERATE CORRECTLY