Vehicles Sold in the United States: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary Roadside Assistance program.
This program is separate from the New Vehicle Limited Warranty.
• 24 hours a day, seven days a week
• For the coverage period listed on the Roadside Assistance Card included in your Owner’s Manual portfolio.
Roadside assistance will cover: • A flat tire change with a good spare (except vehicles that have been supplied with a tire inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement cost is the customer’s responsibility).
• Fuel delivery – Independent Service Contractors, if not prohibited by state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters) of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period.
• Winch out – available within 100 feet (30.5 meters) of a paved or county maintained road, no recoveries.
• Towing – Ford eligible vehicles will be towed to an authorized dealer within 35 miles (56.3 kilometers) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56.3 kilometers) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56.3 kilometers).
Roadside Assistance will include up to $200 coverage for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services.
Vehicles Sold in the United States: Using Roadside Assistance
Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is found in the owner’s manual portfolio in the glove compartment.
U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56.3 kilometers). To obtain reimbursement information, U.S. Ford vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts.
Vehicles Sold in Canada: Getting Roadside Assistance
Canadian clients who require roadside assistance, call 1–800–665–2006.
Vehicles Sold in Canada: Using Roadside Assistance
For your convenience, you may complete the roadside assistance identification card found in the centerfold of this warranty guide and retain for future reference.
Canadian roadside coverage and benefits may differ from the U.S.
coverage. If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca.
Floor mats
WARNING: Always use floor mats that are designed to fit the
foot well of your vehicle, leaving the pedal area unobstructed,
and which can be firmly secured to retention posts so that they cannot
...
Hazard warning flashers
The hazard flasher control is
located on the instrument panel
by the radio. Use it when your vehicle is disabled and is
creating a safety hazard for other motorists.
• Press the flasher cont ...
Other materials:
Information messages
Note: Depending on the vehicle options equipped with your vehicle, not
all of the messages will display or be available. Certain messages may be
abbreviated or shortened depending upon which cluster type you have.
Press the OK button to
acknowledge and remove some
messages from the informatio ...
Anti-theft alarm
The system will warn you of unauthorized entry to your vehicle.
The turn signal lamps will flash and sound the horn up to a total of
10 times when:
• any door, the hood or the luggage compartment is opened without
using the keypad, the remote control or the intelligent access
transmitter (i ...
Changing the wiper blades
1. Pull the wiper blade and arm away
from the glass.
2. Squeeze the locking tabs to release
the blade from the arm and pull the
blade away from the arm to remove it.
3. Attach the new blade to the arm
and snap it into place.
Replace wiper blades at least once per
year for optimum per ...
